Why work with us
«We believe that transformation in business is all about consciousness and attentiveness. We consider methods, tools, and experience as the foundation, while our approach to interaction, execution focus on operational excellence, and collaboration with you makes the difference.»
– Ralph Panoff, CEO –
What we do
Our journey begins by collaborating with you to define visionary strategies, and we remain committed until successful implementation is achieved. That is what we do in our three core competences: a deep industry focus on Automotive Retail and a passion for Service Automation and Transformation Management practices in various industries.
Automotive
Retail
The automotive landscape is evolving at an unprecedented pace, driven by electrification, emerging players, and increased connectivity, sparking innovation and altering customer expectations. At our automotive retail practice, we’re dedicated to pioneering innovations that redefine automotive distribution and sales, shaping the mobility of tomorrow.
Service
Automation
Service Automation is all about streamlining the entire customer journey, offering end-to-end processes that cut costs while boosting customer satisfaction. It’s the perfect blend of efficiency and delight for companies in the mobility industry, FMCG, banking & insurance and many more.
Transformation
Management
We understand that successful change in organizations requires a holistic approach based on five essential building blocks: Processes, Structures, Systems, Competencies, and Culture. We drive transformation in your organization across various industries based on profound CxO experience.
How we work
Outside-in approach
Our approach is based on the analysis and transfer of the external environment to your internal organizational requirements.
Agile competence
Our team has extensive experience in agile working environments. We tailor our approach to your requirements and connect with your team members.
Tailored project management
Every project is different. We do not adhere to predefined methods. Our approach is based on your requirements and we take responsibility for this.
References
Panoff impresses with clear systematics, reliability and the unconditional will to deliver realizable results. The improvements in results achieved speak for themselves.
Automotive Retail
Panoff Consulting has professionalized and accelerated the evaluation process.
Service Automation
Panoff Consulting identified the right value drivers in the shortest possible time and set the implementation lever in motion.
Transformation Management
Impulses
- 2024
Happy International Women’s Day!
08 Mar - 2024
Today we want to rise awareness to this special day and point out how important...
- 2024
Our new website is live!
14 Feb - 2024
We are proud to present our new website, which has not only been updated on...
- 2024
Panoff Automotive Retail Team Gears Up for a Dynamic 2024!
02 Feb - 2024
Last week, our team gathered for our annual kick-off meeting, setting the stage for a...
- 2024
Automotive sales in 2030 – The outlook for the retail sector
16 Jan - 2024
Berend Hoitink & Heilke Ytsma
- 2024
Exploiting the potential of digital processes in the Automotive retail
16 Jan - 2024
In today's technology-driven world, innovative, digital solutions play a crucial role in increasing competitiveness and...
- 2023
Wishing You a Merry Christmas and Joyous Celebrations!
20 Dec - 2023
We reflect gratefully on a year filled with challenges, shared successes, and invaluable experiences. Panoff...
- 2023
Bridging Academia with Industry at Goethe University Frankfurt!
06 Dec - 2023
Last week, our colleagues Kristin H. and Marco Ueberall had the opportunity to visit the...
- 2023
Case – Renault Dealer Performance Analysis
05 Dec - 2023
Renault Suisse SA, based in Urdorf (Zurich), is the general importer of the Renault, Dacia...
- 2023
Our colleagues Heike Spengler and Berend Hoitink proudly launched the Panoff x SHVK Academy during the second Impulse Day.
29 Nov - 2023
Our colleagues Heike Spengler and Berend Hoitink proudly launched the Panoff x SHVK Academy during...
- 2023
- 2023
Save the Date: “Spotlight Autohaus 2024”
20 Nov - 2023
Relevante Themen aus der Automobilbranche: Eine einzigartige Kombination aus Fachinputs und direkter anschliessender Anwendung in...
- 2023
Our automotive team embarked on a transformative offsite workshop in the heart of the Harz forest
15 Nov - 2023
Our offsite was a powerful commitment to living out our purpose and values as a...
- 2023
Exciting Autumn Event Season at Panoff Consulting!
21 Oct - 2023
Exciting Autumn Event Season at Panoff Consulting!
- 2023
Digital strategy in the car dealership
02 Oct - 2023
A recent industry study shows: Sustainable success in automotive retail depends on a clear and...
- 2023
Berend Hoitink from Panoff Consulting and Hielke Ytsma from CarQal
02 Oct - 2023
Berend Hoitink and Hielke Ytsma share insights into the digital transformation of the automotive industry....
- 2023
Case – Implementation New Operating Model
18 Sep - 2023
Hirslanden AG, based in Zurich, is the leading private hospital group in Switzerland with 17...
- 2023
Is the Agency Model the Future of Automotive Retail?
20 Aug - 2023
Panoff Consulting explored the agency model's impact on the automotive industry by gathering insights from...
- 2023
The Swiss consulting firm Panoff Consulting opens a Dutch branch office
02 Aug - 2023
The Swiss consulting firm Panoff Consulting enters the Dutch market. This was announced by the...
- 2023
Welcome to our team Nathalie Krug!
10 Jul - 2023
Nathalie joined Panoff Consulting GmbH last week and we are happy to enlarge our automotive...
- 2023
What is the future of my dealership?
20 Jun - 2023
OEMs are developing new agency sales structures and processes that massively impact dealers' operations and...
- 2023
We are excited to announce our collaboration with CarQall – AI Voice Assistant
20 Jun - 2023
Are you a CIO or managing digital transformation in automotive retail? "Automotive Retail in 2030"...
- 2023
Change management under the most challenging conditions
10 Jun - 2023
"We see our customers as invited guests to a party, and we are the hosts....
- 2023
How to make use of AI in automotive retail?
20 May - 2023
Artificial intelligence (AI) is no longer a dream of the future; it is already a...
- 2023
Chinese car manufacturers are actively entering the European car market CN
21 Apr - 2023
Formerly their product quality was critical, nowadays it is at least equal to European manufacturers....
- 2023
Case – Web2Retail
20 Apr - 2023
The customer experience is no longer a 12-step sales process. We are moving, and manufacturers...
- 2023
Welcome Heike!
10 Apr - 2023
Heike Spengler joins our automotive team to increase our presence in the Swiss & German...
- 2023
Automotive retail in 2030: The perspective for retailers
21 Mar - 2023
The environment of the automotive retailer is changing due to changing customer demand, new market...
- 2023
Welcome Marco!
21 Feb - 2023
Marco recently graduated in Automotive and Mobility Business at Nürtingen-Geislingen University (HfWU) and joined Panoff...
- 2023
Case – Bike Tec End-to-End Customer Processes
15 Feb - 2023
Biketec GmbH develops and distributes innovative software and hardware for e-bikes. With its FIT E-Bike...
- 2023
What is the impact of mobility on the environment?
21 Jan - 2023
Personal mobility is one of the greatest goods of humanity, but it also comes with...
- 2022
Strengthening brand loyalty through an excellent customer journey
15 Oct - 2022
Current world events have been causing supply problems in various sectors for a number of...
- 2022
Customer event: ARS Summer Nights
05 Sep - 2022
Last Monday, the first edition of our Automotive Retail Summer Night took place on the...
- 2022
Car dealerships are not losing importance
29 Jul - 2022
Panoff Consulting recently presented its latest study "The Future of Customer Experience". We looked at...
- 2022
Customer event 2022
06 Jun - 2022
This year, we were particularly pleased to finally be able to meet with you in...
- 2022
E-Volution – «Let’s take a look, then we’ll see»
05 Feb - 2022
Hardly any other industry has been overrun by so many changes at the same time...
- 2021
Panoff Consulting wishes you a Merry Christmas and a great start to 2022
16 Dec - 2021
This year has also flown by at breakneck speed. Many busy days and effective weeks,...
- 2021
Study: Half of the digitization potential is still undiscovered
29 Nov - 2021
Whether you're a car enthusiast or someone who sees their car as a commodity, whether...
- 2021
(De-)centralization in the Automotive Retail
10 Jul - 2021
The (de)centralization of markets has always been an important topic in politics and business. In...
- 2021
Summer Report Panoff Consulting
05 May - 2021
Last week, we met up for our annual summer event. We used this opportunity to...
- 2021
Dead end automotive retail – How sustainable is the automotive retail business?
21 Apr - 2021
In 2011, I sold my 5th generation car dealership: a painful process that was associated...
- 2021
MaaS in a practical test – Can car sharing prevail over traditional car ownership?
25 Mar - 2021
MaaS (Mobility-as-a-Service) has become increasingly popular in recent years. MaaS vehicles are clearly visible on...
- 2021
Technological turnaround and more efficient sales structures – established OEMs must be flexible
19 Feb - 2021
Since the mid-2000s, Chinese OEMs have repeatedly made efforts to gain a foothold in the...
- 2021
The new mobility: sharing and subscriptions instead of purchasing and ownership
20 Jan - 2021
To illustrate the complexity graphically, we have taken five exemplary mobility solutions and plotted them...
- 2020
Development of further competencies in the area of service automation
01 Dec - 2020
Jim Devos has been supporting the Service Automation division since December 1.
- 2020
Effects of electrification in the car trade
01 Sep - 2020
What effects can be derived from the conversion of vehicles from combustion engines to electric...
- 2020
Online and offline integration are key to a holistic customer journey
03 Apr - 2020
Once the decision has been made to buy a new car, the only option is...
- 2020
Automotive Retail: focus on medium-sized commercial customers
02 Mar - 2020
Almost every one of our digitalization projects for the Automotive Retail over the last 25...
- 2020
Reinforcement at Automotive Retail Services
10 Feb - 2020
In 2020, we have already welcomed two new employees to support our ARS division.
- 2020
Case – Vigier 7 Step IT Audit
10 Jan - 2020
Viger was looking for a partner to conduct an external assessment of the performance of...
- 2019
Customer event 2019: The impact of current technological trends on entrepreneurial action and decision-making
23 May - 2019
At last year's customer event, we heard from our guest speaker in an impressive and...
- 2019
Ways out of the crisis
10 Feb - 2019
The corona crisis has significantly increased the pressure on earnings in some companies: revenue is...
- 2018
Customer event 2018: Digital helps – analog decides
07 Jun - 2018
In a world where everyone is talking about digitalization, this year's guest speaker takes up...